Help & support

Contact

Email [email protected]. We usually reply within two working days.

Restore Pro

If you are signed in, Pro is linked to your HearTap account. You can also restore your purchase from You tab > Remove ads > Restore purchase, using the Apple Account or Google account used for the original purchase. A purchase can be linked to one HearTap account at a time. Restoring it while signed in to another account transfers Pro to that account.

Can't hear the words

Turn up the volume and check your headphones or Bluetooth connection. All audio is built into the app, so it works offline.

Daily reminder

Set the time in You > Daily reminder. If it never arrives, allow notifications for HearTap in your phone's notification settings.

Delete your account

In HearTap: You tab > gear icon > Delete account; it happens right away. Without the app: email [email protected] from your account's email address and we delete it within 30 days. Deleted: your account (email, name, sign-in ID) and all synced progress (answers, sessions, Ear Score history, XP, streak), and everything in HearTap on this device. Kept: the record of a Pro purchase, which the App Store or Google Play and our purchase processor keep for tax and refunds (if your account has Pro, Pro stays available on this device); analytics and error events, for up to 12 months; feedback you sent, until we have dealt with it; and the anonymous ranking score of each install, which is not linked to you.

Delete some of your data

To keep your account but delete your feedback or your analytics history, email [email protected] from your account's email address. We confirm within 30 days.